Shipping Policy

Description

Loc ‘n Roll (“we” and “us”) is the operator of (https://locnroll.co.nz) (“Website”). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time to time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await the restocking of the back ordered item or if you would prefer for us to process a refund.

Shipping Costs

Shipping costs are included in the product price.

Returnes

Loc ‘n Roll will happily accept returns due to change of mind as long as a request to return is received by us within 14 days of receipt of item and are returned to us in original packaging, unused and in resalable condition. Return shipping will be paid at the customers expense and will be required to arrange their own shipping. Once returns are received and accepted, refunds will be processed. We will notify you once this has been completed through email. (Loc ‘n Roll) will refund the value of the goods returned but will NOT refund the value of any shipping paid.

Delivery Terms

Transit Time Domestically

In general, domestic shipments are in transit for 2 – 7 working days.

Transit time Internationally

Generally, orders shipped internationally are in transit for 10 – 14 working days. This varies greatly depending on the international courier.

Dispatch Time

Orders are usually dispatched within 5 business days of payment of order. Our online store operates on every day of the week during. All orders placed after 8pm will be processed the following day.

Change Of Delivery Address

For a change of delivery address requests, we can change the address at any time before the order has been dispatched.

Items Out Of Stock

If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.

Delivery Time Exceeded

If the delivery time has exceeded the forecasted time, please contact us so that we can investigate.

Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

Parcels Damaged in Transit

If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.

Duties & Taxes

Sales Tax

Sales tax has does not apply to the goods as displayed on the website.

Import Duties & Taxes

Import duties and taxes for international shipments will be pre-paid, without any additional fees to be paid by the customer upon arrival in the destination country.

Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

Insurance

Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

Process for parcel lost in-transit

We will process a refund or replacement as soon as the courier has investigated and deemed the parcel lost.

Customer Service

For all customer service enquiries, please email us at hello@locnroll.co.nz